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Customer Service > Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

ABOUT OUR PRODUCTS:

Where can I search for retired crystal patterns?

Please visit the Special Order Stemware section or search for your pattern using the search in the upper right corner of your screen.

Is a line or cord in crystal a flaw?

No. A line or cord is not considered a flaw. This almost invisible difference in the density of the crystal occurs during the fusing of molten crystal. Although visible when it reflects light, the cord disappears when a goblet or vase is filled with water.

Does a seed or bubble in crystal constitute a flaw?

Tiny bubbles the size of a pin point sometimes form in the fusing or melting process and do not affect the quality of the piece. Such slight variations are natural results of handcrafting.

How is Waterford lighting shipped to me?

Each lighting product travels in its own airtight, foam-padded carton.

Is Waterford Lighting UL Approved?

Every Waterford lamp is UL listed and carries the UL stamp of approval, which means it meets the safety standards set by the Underwriters' Laboratories.

Where can I purchase replacement parts for my Waterford lamp?

Most parts on Waterford lamps are standard lighting pieces and can be found at any lighting store.

What is Continental Sizing?

Continental sizing refers to flatware that is more generously proportioned than traditional American flatware.

What does 18/10 mean?

18/10 stainless steel, the European standard of excellence, refers to the amount of nickel (provides luster and allows for great detail) and chromium (corrosion resistance).

SHOPPING OUR SITE:

What's the difference between the way products look online and offline?

How our crystal appears online has a lot to do with your monitor resolution. To aid in your visualization of the product, we strive to provide you with good quality images, large photographs and the ability to zoom in on photographs online.

Rest assured that when our product arrives it will always measure up to our company's stringent quality standards.

How do I place an order?

Placing an order on our site is simple and safe.

First, add items to your cart by entering the quantity of the item you wish you buy and clicking on the “Add to Cart” button This will take you to your shopping basket, from which you can continue shopping or proceed to checkout.

Next, register to checkout or checkout as a guest. If you opt to checkout as a guest, we will not save any of your personal information, billing or shipping addresses or credit card information.

Finally, enter your billing address, shipping address(es), gifting options, and payment information. We accept Visa, MasterCard and American Express.

You may also order over the phone, by calling 877-900-9973. Representatives are available 9:00AM – 5:00 PM EST Monday-Friday.

Is it safe to order on your website?

Yes, your information is secure at our website. We take extra steps to keep your financial information private and safe. All transactions occur in a secure area of our site so that you can buy online with confidence. We are proud to display the VeriSign Trust™ Seal, showing that we use industry-standard encryption technologies when transferring and receiving information to process your orders.

When will my order be charged?

With the exception of Engraved product purchases, your card will not be charged until your order is shipped.

How do I cancel or change an order?

Please contact us as soon as you realize that you need to cancel your order. If your order has already been processed, it may be too late to cancel or change the shipment, but you can return it once it is received.

How do we charge tax?

Your taxes will be shown on the Order Summary page during checkout. Then when you complete your order, the final tax charged will be present on your order confirmation.

Can I purchase a Gift Certificate?

At this time, eGift Certificates are not available at na.wwrd.com.

Does your website have a bridal registry?

Our website offers registry services through MyRegistry.

How do I ship to more than one address?

We accommodate multiple shipping addresses in our checkout process. Shipping is charged for each address.

How do I engrave/personalize a product?

All items available for engraving are indicated as such. The charge for personalization is included in the price of that item. The item page will indicate the style of engraving that is offered - monogram or personalized message. Please remember that personalized items are non-returnable. Please allow 7 business days prior to shipping for the engraving process. Because personalized items cannot be returned, your credit card is charged at the time of purchase.

Does your website support international orders?

Our US site currently ships to the 48 contiguous United States, Alaska and Hawaii. We do not ship to Puerto Rico, to Guam, or to APO addresses.

If you are outside the United States, please visit your appropriate International site by selecting from the links at the bottom of our homepage.

What is "My Account"?

My Account holds information for registered members, including an online Address Book, stored billing information, and Order History details.

Why should I register as a member?

Registered members get special perks such as an online Address Book, access to Express Checkout by simply entering your user name and password, and the ability to view Order History. Register now!

Where can I see what I've ordered in the past?

Registered members can view their Order History through the "My Account" section. Unregistered customers who checkout as a guest cannot see their order histories.

I'm looking for a pattern but I don't remember the name. Is there a place I can see all patterns?

Yes, please visit our "Patterns" link. You can find it in the navigation bar across the top of the page. You can see all of our pattern names and also see the products associated with that pattern.