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Customer Service > Order Tracking & History



With every order you place at our website, you will receive two emails from "":

1. An Order Confirmation Email should arrive in your inbox immediately letting you know your order was received.

2. A Shipping Confirmation Email will be sent to alert you when your order leaves our warehouse.

For SOME ORDERS, the carrier may require a SIGNATURE for delivery.

NOTE: Multiple Shipping Confirmation emails may be received in the event your order requires split shipments. For example: a single order that contains an in-stock product and an engraved/personalized product will ship on different days, triggering separate Shipment Confirmation Emails for each shipment.

Additionally, Registered Customers can check the status of their order, as well as view tracking numbers by logging into their account. Unregistered customers (i.e. customers who checkout as a "Guest") may contact our Customer Service Specialists for tracking details.



Our new website offers the convenience of shopping Waterford, Wedgwood and Royal Doulton at the same time, while using a single checkout and shopping cart. For security purposes, we have not saved any old passwords from our prior websites. Therefore, customers who previously shopped the U.S. versions of, and will need to register as a new customer to gain access to our new "multi- branded" website. Additionally, with the launch of our new "multi-branded" website, orders placed on any of our three U.S. websites prior to August 26, 2010 will not appear in your order history.