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Customer Service > Privacy Policy


We at Waterford, Wedgwood and Royal Doulton (WWRD) are committed to protecting the privacy of customers and visitors who use our Web sites. We have therefore created this policy statement (the "Policy") to explain the privacy practices and procedures pertaining to the U.S. version of, and -- which all reside under and are operated by WWRD US, LLC.

We believe that you should know what information we collect from you, as well as understand how we use, disclose, and protect that information. We believe that you should be able to communicate with us easily to limit the disclosure of any of your personally identifiable information, where practicable, and to address any questions or concerns that you may have. And we will not disclose information to unaffiliated third parties without your consent or as otherwise provided in this Policy.

WWRD US will revise and update this Policy as WWRD US changes its practices or adds new products or services or changes existing ones. You should refer back to this page for the latest information.

This Policy applies to WWRD US's Web sites, which are intended for the use of persons residing in the United States (including its territories and possessions), and for delivery of products and services within the United States. If you reside outside of the United States, or are seeking delivery of products or services outside of the United States, please visit for more information about ordering and delivery for a particular country.

By using this Web site, you are agreeing to the terms and conditions set forth in this Policy. For other terms and conditions that govern your use of this Site, please review our Terms of Use.


We collect a variety of personally identifiable information about users of our products and services in order to ensure an enjoyable and seamless on-line shopping experience. When we use the term "personally identifiable information," we mean information that is directly associated with, or could be used to identify, a specific person. Such information includes a name, address, telephone number, e-mail address, or information about activities directly linked to that person which would permit the physical or online contacting of that person.

Our definition of personally identifiable information does not include "aggregate information"-data we collect about a group or category of products, services, or customers and from which individual customer identities have been removed. Aggregate data-for example, a report that indicates that a certain number of our customers reside in a particular state or region of the United States, or a report on how many of our customers visited particular pages of one of our Web sites-aids us in understanding trends and customer needs so that we can better consider new products and services or tailor existing products and services to customer preferences. WWRD US may purchase aggregate data from unaffiliated third parties, or sell it to, or share it with, unaffiliated third parties.

Our definition of personally identifiable information also does not include your Internet protocol ("IP") address, unless you have registered with us in the "My Account" section of our site, in which case your IP address is linked to your personally identifiable information.

We collect the following types of personally identifiable information through our Web sites:

Information You Give Us: We collect information you give us-such as your name, billing address, shipping address, telephone number, email address, and/or credit card number-when you purchase a product, use a service, participate in a promotion, or register with us in the "My Account" section on our Web sites. In some cases, such as gift and gift certificate purchases, we may collect information about someone other than you, including that person's name, shipping or mailing address, telephone number, and e-mail address.

Information We Collect Automatically: We automatically collect certain types of information whenever you interact with us. For example, when you visit a WWRD US Web site, our systems automatically provide us with your IP address and tell us what type of Web browser you use. This information may be linked to personally identifiable information if you have registered with us in the "My Account" section of our site.

Information We Obtain from Other Sources: We may obtain information about you from outside sources and add it to, or combine it with, your personally identifiable information, including information such as:

  • Credit information, which allows us to complete transactions for the purchase of WWRD US products and services;
  • Commercially available demographic and marketing information from third parties, which aids us in serving you and informing you of products and services that may be of interest to you; and
  • Updated delivery and address information from our shipping agents and other sources, which permits us to maintain accurate records and better serve you.

We also purchase e-mail lists from third parties for advertising purposes, but only lists of individuals who have specifically allowed sale of their e-mail addresses for marketing purposes. If you have previously consented to participate in an e-mail advertising program, the information we receive may include your name, information on previous transactions, or any other personally identifiable information you have provided with that consent.

To see how we use, disclose, and protect the personally identifiable information that we collect, please review the rest of this Policy.


WWRD US does not knowingly collect-either actively or passively-any information, including personal information as defined by COPPA, from children under the age of 13.


We maintain a variety of physical, electronic, and procedural safeguards to guard your personally identifiable information. Specifically, we use commercially accepted procedures and systems to protect against unauthorized access to our systems. We restrict access to your personally identifiable information to those employees and contractors-all of whom are covered by this Policy-who need to know that information to provide products or services to you, or otherwise assist you. We protect the security of your personally identifiable information during transmission via the WWRD US Web site by using Secure Sockets Layer ("SSL") software, which encrypts information you input, so that no one else can read it as it is transmitted over the Internet. And we use an SSL connection to enable you to view, enter, and change the information in the "My Account" section securely on our Web sites.

You can take additional steps on your own to safeguard your personally identifiable information. For example, you should be sure to sign off when finished using a shared computer. And you should always log out of any Web site, including a WWRD US site, after viewing personal account information, such as the "My Account" section of our Web sites.

Please be advised that WWRD US has no control over the security of other sites on the Internet you might visit, interact with, or from which you might buy products or services.


Our Internal Use: In general, we use personally identifiable information to serve our existing and prospective customers and to enhance and extend our customer relationships. By understanding how you use our Web site, we are able to customize and personalize our interactions with you. More specifically:

We use personally identifiable information for billing purposes, to provide products or services or complete transactions you have requested, to anticipate and resolve problems with your products and services (including warranty-related activities), and to create and inform you of products or services from WWRD US or others that better meet your needs.

WWRD US uses e-mail and direct mail to inform you about products or services we think will interest you, if you created an online account with us or requested email communications. If you no longer wish to receive these types of communications you can edit your "My Account" settings or click here to unsubscribe.

While you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications, and other similar information from us electronically or otherwise. You will also continue to receive communications directly related to each product or service you purchase, including warranty information.

Our Customer Surveys: Periodically, you may be able to participate in our surveys to help us improve our products and services. Any personally identifiable information that we may collect from you in a survey will ONLY be used internally by WWRD US. And unless otherwise explained in the instructions for a particular customer survey, any personally identifiable information you provide to us for purposes of that survey will be used in accordance with this Policy.

Our Promotions: WWRD US may sponsor or participate in contests, giveaways, or other promotions in which you may participate. Unless otherwise explained in the rules for a particular contest, giveaway, or other promotion, any personally identifiable information you provide to us for purposes of that contest, giveaway, or other promotion will be used in accordance with this Policy.

Third-Party Use: To understand when and how WWRD US may disclose personally identifiable information to unaffiliated third parties, please read the Disclosure of Your Personally Identifiable Information section below.


Because information about our existing and prospective customers is one of our most important business assets, we seek to protect it and keep it confidential. We do not share personally identifiable information with unaffiliated third parties, nor do we sell it to third parties. We disclose personally identifiable information only as detailed below.

Your Consent: WWRD US will not disclose personally identifiable information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the product or service, we may obtain your consent in a number of ways, including:

  • In writing
  • Verbally
  • Online, by clicking a button; or
  • Through the use of a dialing string or buttons on a telephone handset.

For example, your consent to disclose personally identifiable information can be implied simply by the nature of your request, such as when you ask us to deliver a product to you using our shipping agent.

Disclosure to Unaffiliated Third Parties: In using these WWRD US Web sites, you consent to our disclosure of personally identifiable information to unaffiliated third parties as follows: We share personally identifiable information with unaffiliated third parties ONLY as necessary to complete a transaction or perform a service that you have requested, or to support the technical operation and maintenance of our Web sites. When the unaffiliated third party acts solely on our behalf - such as with a Web site hosting company - WWRD US requires that party to follow our privacy practices. WWRD US DOES NOT SELL TO THIRD PARTIES ANY PERSONALLY IDENTIFIABLE INFORMATION ASSOCIATED WITH ITS CUSTOMERS THAT IS COLLECTED THROUGH OUR WEBSITE.

Business Transfers: Information about our customers, including personally identifiable information, may be disclosed as part of any merger, acquisition, or sale of company assets. It may also be disclosed in the unlikely event of insolvency, bankruptcy, or receivership in which personally identifiable information would be transferred as one of the business assets of the company.

Protection of WWRD US and Others: We release personally identifiable information when we believe release is appropriate to do one of the following:

  • Comply with the law (e.g., a lawful subpoena);
  • Enforce or apply our agreements to sell products or services to you;
  • Bill and collect for products and services; or
  • Protect our rights or property.


WWRD US uses "cookies" to enhance your use of our Web sites. "Cookies" are small text files placed on your computer's hard drive by a Web site when you visit that Web site. These files identify your computer and record your preferences and other data about your visit to a Web site so that when you return to that site, the site operator knows who you are and can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our Web sites. If you choose not to accept the use of cookies, your use of our Web sites may be impaired.

Cookies allow us to do the following:

  • Complete transactions you have requested;
  • Collect information to determine which products, services, and sections of our Web sites are most and least popular;
  • Personalize our Web sites and make recommendations to you based on products and services you have liked in the past; and
  • Improve the ease of use of our Web sites, sometimes in conjunction with Web beacons.
  • We do not use cookies to store information such as passwords or credit card information.

We also use a session-based cookie to maintain continuity of navigation for you when viewing one of our Web sites during a particular on-line session. After closing the browser, the session cookie simply terminates; it is not stored on your computer's hard drive thereafter.

In conjunction with Web beacons, WWRD US may also use cookies, but these cookies are not linked to your personally identifiable information.

Third-party advertisers who display ads on our site may also use their own cookies. The cookies of those advertisers are governed by the privacy policies of the entities placing the ads, and not by the Policy of WWRD US.

You can enable cookies by doing the following:

Netscape Navigator/Communicator: On your task bar menu, select "Edit" and "Preferences." Select "Advanced" and click "Accept All Cookies." Then click "OK."

Internet Explorer: On your task bar menu, select "Tools" and "Internet Options." Then select the "Privacy" tab and set the scroll bar at "Medium." Then click "OK."


WWRD US uses Web beacons on WWRD US Web sites. A Web beacon (sometimes called a "Web bug" or "clear GIF") is a tiny graphic image (usually a 1-by-1 pixel) displayed in a Web page, Web-based document, or e-mail message, but it is usually invisible, as it is usually the same color as the background of the Web page, document, or e-mail message. When the user's Web browser reads the HTML code for the Web beacon to retrieve the image, it can along pass along the IP address of the user's computer, the time the Web beacon was viewed and for how long, and the type of browser used. Web beacons can also be linked to a user's cookies and any personally identifiable information that may be stored in them.

WWRD US uses Web beacons and may link a Web beacon to those customers' cookies. Web beacons allow us to provide you with a seamless experience on our Web sites, ensuring that you are recognized as our customer when moving between different areas of our Web sites. Web beacons also allow us to gather aggregate information, as described above in Information We Collect. WWRD US does not use Web beacons that link to personally identifiable information on unaffiliated third-party Web sites. And it does not permit unaffiliated third parties to place such Web beacons in advertisements on WWRD US Web sites.

[For its Web beacons, WWRD US uses WebTrends Live to analyze the effectiveness of WWRD US's Web sites. For further information on how WebTrends Live collects and uses information, you should refer to WebTrends Live's Privacy Policy for Visitors to Sites Tracked by Web Trends Live.]


We use a third-party service provider to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.

You can also read more about online marketing practices and the technologies that support them by visiting the Network Advertising Initiativeís website by clicking here.


You can review or change the information in the "My Account" section of our Web sites by using the "Update Account" feature in that section, or by telephoning or writing to Customer Service. As noted in the Information We Collect About You section above, we may also use updated delivery and address information obtained from our shipping agents and other sources to update our records.


At WWRD US, we will send e-mail messages to you only if you have specifically requested that we do so. We include an unsubscribe link in any advertisement we send to you by e-mail which you can use to request that we stop sending e-mail advertisements to you. If you have previously requested that we send you e-mail messages but you no longer wish to receive them, let us know by filling in our unsubscribe form, and we will remove your e-mail address from our database.

In addition, if you do not have an existing business relationship with WWRD US and if you have registered your telephone number on the Federal Trade Commission's National Do-Not-Call Registry, we will not make any sales calls to you.


WWRD US will revise or update this Policy if our practices change, as we change existing products or services, add new products or services, or develop better ways to inform you of products we think will interest you. You should refer back to this page for the latest information and the effective date of any changes.


If you have any questions, comments or concerns about this Policy, please e-mail us at Or you can write to us at:

Attn: Privacy Officer
PO Box 1454
Wall, New Jersey 07719-1454

WWRD US is committed to the policies set forth in this Policy.
Effective Date: August 25, 2010